Shipping Policy
True Nova Labs is committed to fast, discreet, and reliable shipping on every order.
Order Processing
Orders are processed and shipped within one business day. We do not process or ship on weekends or holidays.
Shipping Locations
We currently ship across Canada via Canada Post. Every order is shipped discreetly — no branding, no labels, fully private packaging.
Estimated Delivery Times
Canada: 2–5 business days after shipping
Discreet Packaging
Every order is packed securely and discreetly. Plain packaging with no reference to True Nova Labs or the contents inside. Your privacy is our priority.
Tracking Information
Once your order is packed and shipped, you’ll receive a Canada Post tracking number by email so you can follow your delivery to your door.
Incorrect Shipping Information
It is the customer’s responsibility to enter a complete and accurate shipping address at checkout. Once an order has shipped with Canada Post, we are unable to intercept, redirect, or recall the package. If a package is lost, delayed, or delivered to the wrong address because of an incorrect or incomplete address provided at checkout, True Nova Labs is not responsible for the lost order or its contents. If a package is returned to us by the carrier due to an address error, we’re happy to reship once the correct address is confirmed, but any additional shipping cost is the customer’s responsibility. Please double-check your shipping address carefully before completing your order.
Delays
While we do our best to ship every order on time, delays can occasionally occur due to carrier issues, weather. If your order is delayed beyond the estimated timeframe, contact us at .
Returns & Refunds
Your satisfaction matters to us. If your order arrives damaged, you receive the wrong item, or your package is lost in transit, contact us at team@truenovalabs.com within 7 days of delivery (or expected delivery) and we’ll make it right with a replacement or refund. Please include your order number and, where possible, a photo of any damage. For safety and product-integrity reasons, we’re unable to accept returns on opened or used product.
Contact
For any shipping-related inquiries, please contact us at . We typically respond within a few hours — we’re here to help.