Shipping Policy
True Nova Labs is committed to providing fast, secure, and discreet shipping for all orders.
Processing Time
All orders are processed within 1–3 business days after payment confirmation. Orders are not processed or shipped on weekends or holidays.
Shipping Locations
We currently ship within Canada. Expansion to additional regions may be available in the future.
Shipping Time
Estimated delivery times typically range from 2–7 business days depending on location and carrier.
Discreet Packaging
All orders are packaged securely and discreetly to ensure privacy and product integrity during transit.
Tracking Information
Tracking details will be provided once your order has been shipped
Delays
Shipping times may be affected by external factors such as carrier delays, customs processing, or unforeseen circumstances.
Returns & Refunds
Due to the nature of our products, we do not accept returns without prior approval.
If you experience an issue with your order, please contact us within 48 hours of delivery
Unauthorized returns will not be accepted.
If a return is approved, the return address will be provided at that time. Customers must use the specified shipping method provided in the return instructions.
We reserve the right to refuse any return that does not follow this process.